OasisLMS

The second of a three-part series, ending with the “Difficult Interactions in the Office Setting” course. In the first part, we described the benefits of improved communication in the office and outlined three of the seven techniques for effective communication. This course shows how communication is at the root of patient dissatisfaction and even medical errors. Course participants will learn from examples with a focus on practical strategies to improve communication and patient interaction.

-Learn how effective communication is important in office settings as well as seven techniques that will help you communicate better with your patients. -After completing this course, you will be ready to take the final course in this series, “Difficult Interactions in the Office Setting.”

30 min.